Returns & Exchanges
At General Pants Co., we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for both online and in-store orders. Items must be in their original condition with tags attached to be eligible for a full refund or exchange.
Initiate Your Return
Log into our online returns portal using your order number and email address to select the items you wish to send back.
Pack Your Items
Securely pack your garments in their original packaging, ensuring all original swing tags and hygiene seals remain intact.
Label and Post
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized post office or drop-box location.
Receive Your Refund
Once our warehouse team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing